Communication in the Real World (Med-LEED23SEP19)

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SubjectzCore Modules
DescriptionThis interactive 2-Day course covers a wide range of topics to help you improve your communication skills at work. Topics covered include: Understanding how communication difficulties arise and how to handle them when they do; Communication models and strategies; Identifying your preferred team role; Becoming more assertive at work; Communicating effectively with colleagues, patients and relatives; Giving constructive feedback and responding positively to critical feedback; Understanding conflict resolution styles and how to respond effectively to conflict at work. The course is highly participative and practical. Delegates will have the opportunity to practice and will receive constructive feedback on their communication skills.
Additional information

It is mandatory to attend both days of this course.  You cannot attend Day 2 if you have missed Day 1.  Please do not book this course if you have already booked/attended our 'Interpersonal Communication Skills' course. This course is very similar and covers similar content.

Venue2.17a and 2.17b, HEE Leeds Office, Leeds  View details
2 SessionsSession 1:   Mon 23 Sep 2019, 09:15 to 16:00
Session 2:   Tue 24 Sep 2019, 09:15 to 16:00
LecturerMr David Clegg  View details
Target audience

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Course styleWorkshop
CateringRefreshments and Lunch
CPD points0.000
CostNo charge
Aims

The overall aim for this course is to improve your communication skills.

We approach this by:

Identifying difficult communication situations and challenges at work Considering different models and techniques of effective and assertive communication to use in these situations Practising with other delegates and a simulator.

Objectives

As a result of completing this course you will:

  • Develop your reflective techniques to identify learning opportunities and areas for development.
  • Understand different models of communication and feedback, and how to apply them at work.
  • Recognise difficult and challenging situations and how they can respond to them in a more positive and constructive way.
  • Feel more confident when approaching difficult conversations with colleagues and consultations with patients.
  • Improve your verbal and non-verbal communication skills.
  • Develop an action plan for on-going development and improvement.