Managing Challenging Conversations for SuppoRTT (RTT07JUL22A)

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Course Prep-SheetsJoining Instructions

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SubjectSuppoRTT (Return to Training)
DescriptionDo you ever find yourself having conversations about someone when you should be having them with them? Have you ever spent more time in your head contemplating the conversation than actually having it? Do you ever feel apprehensive knowing there is a challenging conversation on the horizon? If so donít worry. These are normal human experiences and can simply act as prompts that we need to add to our communication skill set. How are you with receiving, and giving feedback? And how are you when things donít work out well? These are inevitable parts of human life, and of leadership. This session will explore some tools that can help you prepare for, and navigate, challenging conversations that you encounter. It is unlikely that any of us will get through life without having any!
Additional information

This course is organised via the Supported Return To Training Programme (SuppoRTT) and is available for Trainees OOP or returning to training. 

What you need to do to prepare:

  • Please reflect on past communications that you have found challenging in advance of the session. We will use breakout rooms and you will not be required to share anything personal you are not comfortable with.

For joining instructions please see documentation section.

VenueOnline (Zoom), - Virtual  View details
Date & timeThursday 7 July 2022, 09:30 to 12:30
LecturerDr Susy Stirling  View details
Target audienceRecommended to all
Course styleWorkshop
CateringNo catering
CPD points0.000
CostNo charge
  • To add to your communication skill set in order to feel confident at managing challenging conversations including giving and receiving feedback

Through a mixture of teaching and interactive small group exercises this workshop will look at

  • Managing ourselves
  • Managing others
  • Empathy vs sympathy
  • Conflict vs drama
  • Core emotional concerns
  • Non-violent communication
  • Feedback