Communication in the Real World (MED09NOV20)
Availability | Course has taken place | ||
Documents |
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Subject | zCore Modules | ||
Description | This interactive 2-Day course covers a wide range of topics to help you improve your communication skills at work. Topics covered include: Understanding how communication difficulties arise and how to handle them when they do; Communication models and strategies; Identifying your preferred team role; Becoming more assertive at work; Communicating effectively with colleagues, patients and relatives; Giving constructive feedback and responding positively to critical feedback; Understanding conflict resolution styles and how to respond effectively to conflict at work. The course is highly participative and practical. Delegates will have the opportunity to practice and will receive constructive feedback on their communication skills. | ||
Additional information | This course is running via Zoom. Registration and joining instructions will be made available via your Maxcourse account, after you have booked your place. To view the instructions head to ‘my courses’, select the course title and you will see the documents section. Please register via Zoom, using the link provided in the document, as far in advance as possible to prevent any delays in receiving the meeting link and password. This document is only visible to those booked on the course, please do not share this with others. Only those with a place booked via Maxcourse will receive their certificate after attendance of the course. | ||
Venue | Virtual (Zoom), - Virtual View details | ||
2 Sessions | Session 1: Mon 9 Nov 2020, 09:30 to 16:00 Session 2: Tue 10 Nov 2020, 09:30 to 16:00 | ||
Lecturer | Mr David Clegg View details | ||
Target audience | Mandatory: z*Please remove this profession.*, or z1**Please remove this profession **, or z1*Please remove this profession.*, or z2*Please remove this profession.*, or z6**Please remove this profession **, or z6**Please remove this profession.**, or z7**Please remove this profession **, or z8**Please remove this profession ** | ||
Course style | Workshop | ||
Catering | No catering | ||
CPD points | 0.000 | ||
Cost | No charge | ||
Aims | The overall aim for this course is to improve your communication skills. | ||
Objectives | We approach this by: Identifying difficult communication situations and challenges at work Considering different models and techniques of effective and assertive communication to use in these situations Practising with other delegates and a simulator. | ||
Learning outcomes | As a result of completing this course you will:
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