SuppoRTT: How to Manage Conflict (RTT24MAR23)

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SubjectSuppoRTT (Supported Return to Training)
DescriptionMost of our unhappiness is caused by conflict. External conflict directly mirrors where we need to work within the Self. When we are emotionally triggered we behave in an unconscious way and this contaminates all of our responses which in turn influences our environment leading to complaints and burnout. On this 1 day course you will learn how internal conflict is generated and the effect it has on you and those around you. You will also learn how to deal with any external conflict that arises in terms of de-escalation, harvesting the lessons of the interaction and reducing any negative impact on your wellbeing.
Additional information

This course has been designed for supported return to training trainees only who are due to return or have recently returned to Training. Please DO NOT book if you do not meet this criteria.

 

Online bookings close 1 week prior to the course date but bookings can be made by emailing supportt.yh@hee.nhs.uk.

You can cancel your place online up to 1 week prior to the course, cancellations within the last week must be sent via email to supportt.yh@hee.nhs.uk

VenueVirtual (Microsoft Teams), - Virtual  View details
Date & timeFriday 24 March 2023, 09:30 to 15:30
LecturerDr Karen Forshaw  View details
Target audience

Mandatory: SuppoRTT Trainee

Course styleWorkshop
CateringNo catering
CPD points0.000
CostNo charge
Aims

The aim of the course is to foster a deep understanding of conflict, to teach practical de-escalation techniques and share skills that protect from the effects of conflict on wellbeing.

Objectives

To provide a safe confidential environment to unpack personal experiences of conflict in the workplace

To provide a working knowledge of how to apply the following concepts:

· Understanding ego

· Shadow work

· Conflict specific language techniques

· Processing feedback

· Managing expectations

· Beginners mind

· Personal rulebook - establishing healthy boundaries

· Cord cutting

· Appreciating difficult people meditation

· A Step-by-step guide to managing aggression

Post-conflict analysis

Learning outcomes

After the course delegates will have:

Increased confidence

Advanced communication skills

Expert conflict resolution skills

Improved job satisfaction

Ogoing online support via www.resilientpractice.co.uk

Resulting in a reduced likelihood of complaints