GP Autumn School: Telephone Triage and Consultation Skills (GP20OCT2021B)
Availability | Course has taken place | ||||
Documents |
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Subject | GP Prospective Trainers | ||||
Description | Most clinicians are now using the telephone as the first point of contact with their patients. This specialist role carries significant risks, such as inappropriate outcomes, dissatisfaction, legal liability due to delay or denial in care, inappropriate use of resources and reduction of appointment availability. Whilst some clinicians want to brush up on their skills having found themselves doing more telephone work than ever before, many have never received training in this sub speciality. This course will be delivered using the virtual platform (e.g. ZOOM) and will provide you with a real understanding of how to manage the risks involved in telephone assessments to practise safely, effectively and efficiently. The day is entirely practical and will give you realistic tools and techniques in telephone triage and consultations by using interactive exercises, real calls, group work and plenary to explore what’s involved in providing care when we are unable to see the patient. You will leave armed with useful solutions to managing common calls and the more challenging demands, whether you are new to telephone triage and consultations or experienced in this area. | ||||
Additional information | After you have booked your place, the Zoom link will be available in the documents section of the course information. The course information can also be found by going to the 'My Courses' section of Maxcourse. In some cases the Zoom link may be added later, in which case please check the course information again before joining the course. | ||||
Venue | Virtual (Zoom), - Virtual View details | ||||
Date & time | Wednesday 20 October 2021, 09:30 to 17:00 | ||||
Lecturer | Sally-Anne Pygall View details | ||||
Target audience | Mandatory: z1**Please remove this profession**, or z5*Please remove this profession **, or z7*Please remove this profession **, or z8*Please remove this profession **, or z9*Please remove this profession ** | ||||
Course style | Workshop | ||||
Catering | No catering | ||||
CPD points | 0.000 | ||||
Cost | No charge | ||||
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