Dental Nurse Development Forum – Key Skills of Coaching and Mentoring Part 1 Introduction (DWD20MAY24)

AvailabilityCourse has taken place
Documents
Blackboard Joining Link

Need help viewing PDF documents?

SubjectHealth and Wellbeing
DescriptionKey Skills of Coaching and Mentoring Part 1 (Introduction: productive conversations.)
VenueBlackboard Collaborate, - Virtual  View details
Date & timeMonday 20 May 2024, 12:45 to 13:30
LecturerMr Thomas Bailey  View details
Target audience

Mandatory: Dental Hygienist, or Dental Nurse, or Dental Technician, or Dental Therapist, or Practice Manager

Course styleLecture
CategoryManagement course
CateringNo catering
Development outcomeB, C, D
CPD hours0:45
CostNo charge
Aims

This course is aimed at achieving better standards of communication in general dental practice, drawing on key concepts from coaching and mentoring.

Objectives

1. Identify how to have effective conversations with patients and colleagues.

2. Understand the real motivation behind what someone says, and how they say it.

3. Explore the tensions and conflicts which inhibit effective communication.

Learning outcomes

By the end of this session, delegates should be able to understand how to have effective conversations with patients and colleagues.