Support FAQs

Please find below the questions that are most frequently asked. If you have looked at all the questions below and still have not resolved your issue you can contact support from the Contact page.

Q1.	Do I have to be a registered user to book courses?
Q2.	Can I use my partner's email address for me as well?
Q3.	Can I book other people on to a course?
Q4.	Who is your payment solution and can I trust them?
Q5.	I need to cancel my course, how do I do that?
Q6.	How do I get a refund?
Q7.	I am moving out of the area, what do I do?
Q8.	I have forgotten my password what do I do?
Q9.	I have forgotten my user ID or email address what do I do?
Q10.	I have two user accounts, what can I do?
Q11.	Why do I have a transaction for "Maxcourse booking" appearing in my bank statement?
Q12.	How do I view the certificate for a course?

Question 1: Do I have to be a registered user to book courses?

Yes, to book on courses we must know a certain amount of information about you to make sure we are commissioning the right courses and you are accessing the right courses. All personal information is securely recorded and only accessed by the system or on your express wish.

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Question 2: Can I use my partner's email address for me as well?

No, each user must have a unique email address. We take personal information seriously and will not divulge this information when there is a possibility of a third party receiving that information. The email address is used as a unique identifier by the system.

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Question 3: Can I book other people on to a course?

Yes, but only when they have expressly wished for you to be able to do so. You can create a personal "Contact" list by adding people who receive an email inviting them to become a contact. Once they have accepted then you can book them on courses.

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Question 4: Who is your payment solution and can I trust them?

The Maxcourse system does not store any of your bank/card details so this information cannot be divulged through the Maxcourse system. The online payment solution is provided by NETBANX, for more information on the privacy and security policies of NETBANX please refer to www.netbanx.com.

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Question 5: I need to cancel my course, how do I do that?

When making a booking you will be made aware of the latest date when you can cancel a course and get a full refund. If cancelling before the last cancellation date then you simply go to Course management and select the course you want to cancel. View the booking by clicking the link and select Cancel booking.

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Question 6: How do I get a refund?

If you cancel a course within the cancellation period (on or before the last cancellation date) then the refund will automatically be credited back to your account. This credit will then be used towards your next booking.

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Question 7: I am moving out of the area, what do I do?

Nothing, your course provider may restrict your ability to book future courses but you will still have access to your development portfolio and certificates. If the anything changes in the future an email will be sent to your registered email account, so please keep this up-to-date.

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Question 8: I have forgotten my password what do I do?

If you have forgotten your password then the system will offer you an option to request that it be sent to your registered email address. If you do not have a registered email address then you will need to contact the course provider.

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Question 9: I have forgotten my user ID or email address what do I do?

If you have forgotten your User ID/registered email address then you will need to contact the course provider.

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Question 10: I have two user accounts, what can I do?

If you find that you have two accounts on the system then you should edit and only use one of the accounts and contact your course provider to discuss merging information (so that no historical data is lost) and deactivating the second account.

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Question 11: Why do I have a transaction for "Maxcourse booking" appearing in my bank statement?

The online course booking system is provided by Maxcourse (a trading name of Maxinity Software Limited), so the payment for your course bookings is processed by Maxcourse. This is done on behalf of the course provider who will still deliver the courses and resolve any issues you have regarding courses you have booked or attended.

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Question 12: How do I view the certificate for a course?

Once your attendance on a course has been confirmed and you have completed any required evaluation questions then the certificate will automatically unlock and be viewable in your Course management area.

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