They Moan We Grow (17-02-24-1)
Availability | Course was cancelled | ||
Documents |
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Subject | Communication skills | ||
Description | Complaints Handling - sometimes it feels as if all people ever do is complain. However, there might be vital information contained within their complaint which will help you improve your services. By effectively managing our reaction to the situation itself we find that complaints become less stressful and more beneficial. A complaint dealt with smoothly and efficiently can create a potential customer/patient for life. This workshop has NO role play, but will give you the skills to handle a range of complaints. | ||
Venue | Oak Suite, Alverton Manor Hotel, Truro - Cornwall View details | ||
Date & time | Friday 24 February 2017, 09:30 to 16:30 | ||
Lecturers | Carol Brooking & Kit Maher View details | ||
Target audience | Recommended: Entire Dental Team | ||
Development outcome | No development outcome | ||
Course style | Interactive Workshop | ||
Catering | Meal | ||
Core topic | Not a core topic | ||
CPD hours | 6:00 | ||
Cost | £90.00 | ||
Aims | To help give patients who make a complaint a helpful response at the appropriate time | ||
Objectives | By the end of the training delegates will:- Understand how to deal, easily, face to face, with a complaining customer Outcome: Feel confident in dealing with complaints | ||