Managing Patient Complaints and Providing Excellent Customer Care (SW15-04-24-1)
Availability | Course has taken place | ||
Documents |
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Subject | Communication skills | ||
Description | An entertaining & informative day aiming to provide dental teams with strategies to provide exceptional customer care and cope with & prevent complaints. | ||
Additional information | Suitable for all dental professionals CQC Outcomes this course will be examining include; Outcome 1: Respecting and involving people who use services People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run. Outcome 2: Consent to care and treatment Before people are given any examination, care, treatment or support, they should be asked if they agree to it. Outcome 17: Consent to care and treatment People should have their complaints listened to and acted on properly | ||
Venue | William Barnes Room, Wessex Royale Hotel, Dorchester - Dorchester & W Dorset View details | ||
Date & time | Friday 24 April 2015, 09:00 to 16:30 | ||
Lecturer | Mr Anthony Asquith View details | ||
Target audience | Recommended to all | ||
Development outcome | No development outcome | ||
Course style | Lecture | ||
Catering | Meal | ||
Core topic | Not a core topic | ||
CPD hours | 6:00 | ||
Cost | £55.00 | ||
Aims | To equip with you with the knowledge and tools that will empower you to deal with many situations that arise and could result into a complaint as well as help you provide excellent patient care. | ||
Objectives | By the end of the course the participant will be able to: Describe the NHS and Private Dental Practice complaints handing process Understand what patients really want when making a complaint Be confident in the use of evidenced based and successful pro-active risk assessment strategies. Be able to use psychological influencing techniques, behavioural psychology, body language and notice facial micro-expressions to spot disgruntled patients early. | ||