When Patients Bite Back (SW17 -03-16-01)
Availability | Course has taken place | ||
Documents |
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Subject | Communication skills | ||
Description | This course will tackle headlong the issues around successful complaint management and customer care practices. Anthony will provide information and advice on how to deal properly and professionally with complaints. You'll understand how good communication using behavioural psychology and body language reduces complaints and fully appreciate why complaints are an important part of continuous service improvement and how to learn from a complaint. | ||
Additional information | Links to the Communication Domain: -Communication with patient and family -Communication with clinical team and peers -Communication with other professionals | ||
Venue | The Mount Somerset, Taunton - Somerset View details | ||
Date & time | Thursday 16 March 2017, 09:15 to 17:00 | ||
Lecturer | Mr Anthony Asquith View details | ||
Target audience | Recommended to all | ||
Development outcome | No development outcome | ||
Course style | Interactive Workshop | ||
Catering | Meal | ||
Core topic | Not a core topic | ||
CPD hours | 6:00 | ||
Cost | £90.00 | ||
Aims | To gain confidence in providing and delivering outstanding customer care, even when handling complaints. | ||
Objectives |
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Learning outcomes | Delegates will be better able to communicate effectively with patients and be more confident handling complaints in practice. | ||