How Different Cultures Affect Communication – Building More Effective Relationships With Your Patients (RTT03JUN24)

This workshop will focus on communication skills with an emphasis on practical skills, therefore it will be an interactive workshop with an expectation that all delegates get involved. It is a priority of the facilitator to make this a safe, supportive environment for attendees to feel comfortable getting involved and expressing thoughts and concerns. Encouraged interaction will involve role play, asking questions in front of the group or through the chat box, and offering feedback.

As this is an interactive workshop it is a requirement that all attendees join the session from a quiet environment where they are able to fully interact and have their cameras on throughout.

• Please only book this course if you are available to attend the course and have applied for study leave in advance where required.
• Please only book onto one instance of the same course.
• If your availability changes, please cancel your place as soon as possible. If this is within one week of the course, you must email the team on england.lsfdcourses.yh@nhs.net.
• Online bookings for the course will close one week prior to the course start date. If you wish to attend after this, you must email the team and they will inform you whether this is possible.
• Where the course is a multi-session course, you must attend all sessions.
• If the course is virtual, joining instructions will be available under the documents section prior to the course. You must join the course within 30 minutes of the start time unless you have agreed differently with the course facilitator, otherwise you will not be allowed to attend the course.

This course is for International Medical Graduate Trainees.

Mandatory: International Medical Graduate

Arriving in the UK from abroad to work within the NHS can be an intimidating experience. Working in an environment that has a different set of expectations due to cultural differences can be isolating and can create all sorts of challenges that are hard to understand and navigate.

The aim of this workshop is to offer support and guidance to IMG’s as they navigate the complexities of the NHS and the British culture.

We will focus on developing important communication skills including verbal and non-verbal communication. How to build and maintain a good rapport with patients. How to respond to local colloquialisms and how to use the lessons learnt in the workshop to show empathy and have difficult conversations confidently and effectively.

We will focus on;

• What do we mean by cultural communication.

• NHS Culture

• Patient expectations

• Why are communication skills so important.

• Rapport building / Small talk

• Improving verbal communication

• Idioms and colloquialisms

• Acknowledging perspectives

• Effective body language and gestures

• How to show empathy

• Breaking bad news

Attendees will gain understanding and learn important techniques that will build confidence in the ability to communicate effectively with a diverse mix of patients and colleagues.

Outcomes will include:

• Developing an understanding of patient expectations.
• Learn techniques to build a good rapport with patients and colleagues.
• Acknowledge and accept different perspectives and navigate through challenges that may arise.
• Develop awareness and understanding of non-verbal cues, and the messages they may send out.
• Lean tips and techniques to show empathy effectively and authentically.
• Understand how to manage emotion when breaking bad news, to ensure all communication is delivered honestly and concisely, with empathy.