Workshop 2: Communications to lead and engage your team (DONC13JAN15)

AvailabilityCourse has taken place
SubjectPractice management
DescriptionThere are six one-day practical and interactive workshops covering the key management areas. The workshops are held every two months and you can attend the full series of six workshops, or simply attend individual days.
Additional information

Please note that this is one of six standalone workshops designed to ensure dentists and managers feel confident that they are managing their practices as efficiently and as effectively as possible.

The full list of workshop dates are:

1. 11th November 2014 - Planning and the management role

2. 13th January 2015 - Communicating to lead your team

3. 10th March 2014 - Marketing, meeting patient requirements and quality

4. 12th May 2014 - Finance

5. 7th July 2014 - Managing the performance of your team

6. 8th September 2015 - Managing change effectively

VenueDoncaster Royal Infirmary PG Centre, Doncaster  View details
Date & timeTuesday 13 January 2015, 09:30 to 17:00
LecturerMr John Shepherd  View details
Target audience

Mandatory: Dental Hygienist (£10.00pp discount), or Dental Nurse (£10.00pp discount), or Dental Technician (£10.00pp discount), or Dental Therapist (£10.00pp discount), or Practice Manager (£10.00pp discount), or Dentist

Course styleWorkshop
CategoryManagement course
CateringRefreshments and lunch
Development outcomeNo development outcome
CPD hours6:00
Cost£20.00 (subject to discounts, see Target audience above)
Aims

What a delegate can hope to take from the workshop

To understand the relevance of key communication theories

Several communication theories will be introduced and applied to the dental practice. Delegates will begin to understand how and why communication can be successful and what the various barriers to communication are in a dental practice and how they can be overcome.

To be confident and competent in using practical communication skills

Start to apply the theory into practical communication skills. This will be done by the delegates beginning to assess their current communication strengths and weaknesses and then start to look at ways to improve them.

To understand the causes of conflict and how to deal with them

One of the key areas for communication in a practice is in avoiding and, if necessary, dealing with conflict. The causes of this conflict and how to use communication to deal with them is discussed and then planned.

Establish systems and standards to lead and engage the dental team

Best practice for communication in all dental teams is discussed and the implementation of standards is evaluated. The delegates will then start to action plan and put in place their own standards and relevant processes to ensure effective communication at all levels of the practice.

Objectives

By the end of the course delegates will be able to:

  • Understand the key communication theories
  • Be confident and competent in using practical communication skills
  • Understand the causes of conflict and how to deal with them
  • Establish systems and standards to lead and engage the dental team