Effective record keeping and complaints handling (CPD-YORK02FEB17)
Availability | Course has taken place |
Subject | Practice management |
Description | This course is designed to improve your knowledge and undersatanding of effective complaints handling and accurrate dento-legal record keeping. |
Venue | Cambridge Room, Mercure Fairfield Manor, York View details |
Date & time | Thursday 2 February 2017, 09:30 to 16:30 |
Lecturer | Mrs Geraldine Birks View details |
Target audience | Mandatory: Dental Hygienist (£25.00pp discount), or Dental Nurse (£25.00pp discount), or Dental Technician (£25.00pp discount), or Dental Therapist (£25.00pp discount), or Practice Manager (£25.00pp discount), or Receptionist/Administrator (£25.00pp discount), or Dentist |
Course style | Lecture |
Category | Management course |
Catering | Refreshments and lunch |
Development outcome | No development outcome |
CPD hours | 5:00 |
Cost | £50.00 (subject to discounts, see Target audience above) |
Aims | To review the importance of making and keeping accurate dental records and to manage complaints in an effective and dento-legal manner. |
Objectives |
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